*

Clarify working relationship

*

Address all issues hindering effective collaboration

*

Develop an implementable and sustainable plan for moving forward

*

Conducted initial meeting with manager to identify and define the issues and gain perspective on the nature of the conflict

*

Conducted one-on-one meetings with each individual to define their needs and expectations for constructive action and positive resolution

*

Conducted joint meetings with both team members where open and honest communication was shared around the root of the conflict

*

Eliminated unnecessary tension from the overall team

*

Established clearer definition of expectations in both tasks and behaviors

*

Set a model for the team for expected behaviors

*

Fostered accountability in individual team members