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Case Study:
Optimizing Team Effectiveness #2
Client:
Global Financial Services Company
Situation:
Address spoken and unspoken conflict between two key employees on a team
Goals:
*
Clarify working relationship
*
Address all issues hindering effective collaboration
*
Develop an implementable and sustainable plan for moving forward
ECP Work:
*
Conducted initial meeting with manager to identify and define the issues and gain perspective on the nature of the conflict
*
Conducted one-on-one meetings with each individual to define their needs and expectations for constructive action and positive resolution
*
Conducted joint meetings with both team members where open and honest communication was shared around the root of the conflict
Outcomes:
*
Eliminated unnecessary tension from the overall team
*
Established clearer definition of expectations in both tasks and behaviors
*
Set a model for the team for expected behaviors
*
Fostered accountability in individual team members
Services
Individual Leadership
Team Effectiveness
Succession Planning
Career Planning
Life Planning
Career Transition
CASE STUDIES:
Global Medical Products Manufacturing Company
ECP helps clients connect the dots between innate characteristics and observed behaviors.